General
What kind of products does Neejaz sell?
Neejaz offers a curated selection of beautiful, unstitched Indian suits, sarees, and dupattas. We celebrate the rich heritage of Indian fashion and empower you to create your unique style.
What are the benefits of shopping at Neejaz?
- Authentic Indian Wares: We source our products directly from artisans and weavers across India, ensuring you receive high-quality, genuine pieces.
- Variety & Style: We offer a wide range of designs, fabrics, and colors to suit your taste and occasion.
- Convenience: Shop from the comfort of your home and get your outfit delivered directly to your doorstep.
- Competitive Prices: We strive to provide you with the best value for your money.
Do you offer stitched garments?
Currently, Neejaz focuses on unstitched suits and sarees. This allows you the flexibility to customize your outfit to your perfect fit and style preferences. However, we are exploring stitched garment options in the future. Stay tuned for updates!
Ordering & Delivery
How do I place an order?
Browse our collections, add your desired items to the cart, and proceed to checkout. You can easily create an account for a smoother shopping experience.
What are the payment methods available?
Neejaz offers secure payment options including credit cards, debit cards, net banking, and popular mobile wallets.
What are the shipping charges?
Shipping charges are based on your order value and delivery location. We offer free shipping above a certain order value (mention the specific amount).
How long will it take for my order to arrive?
Delivery timelines depend on your location. We typically dispatch orders within 24-48 hours, and delivery takes 8-9 business days within India.
Can I track my order?
Absolutely! You will receive a confirmation email with tracking details once your order is shipped.
Where can I check my order details?
You can view your order details by logging into your account on our website www.theindianethnicco.com. Once you login you will see an option called - My Orders, where you can view all your past orders.
Alternatively, a confirmation of the order will be sent to your registered WhatsApp Number & Email after placing the order
Can I change my address after placing the order?
Yes, you can change the delivery address as long as your order has not left the warehouse. Once the order has been shipped, it is not possible to modify the delivery address.
If you wish to change the address to an international location, the customer will be responsible for paying the shipping fees associated with the change. However, if you have placed an order with international shipping and would like the delivery to be made in India instead, the shipping fees will be refunded in the form of a Store Credit.
For further assistance, please contact us via email at customercareneejazbyjaggrutidthakkar15@gmail.com or through WhatsApp/call at +918758846756.
I have received only a part of my order. Where is the restof my order?
Sometimes we dispatch whatever we have ready so as to decrease your waiting time. Also since every product has a different shipping timeline, we may ship the order in batches.
To know about your order status you can get in touch via email at customercareneejazbyjaggrutidthakkar15@gmail.com or through WhatsApp/call at +918758846756.
Returns & Exchanges
What is your return policy?
Please Refer To Our Refund Policy to get all the needed information.
Can I exchange an item for a different size or color?
Please Refer To Our Refund Policy to get all the needed information.
Products & Sizing
How do I know which size to order?
Product descriptions include specific details. If you're unsure about sizing, feel free to contact our customer support team for assistance.
What fabrics are used in your products?
We use a variety of high-quality fabrics like cotton, silk, linen, tissue and others, depending on the garment type. Specific fabric details are usually mentioned in the product description.
Can you provide care instructions for the garments?
Washing instructions are generally included on the product tags. We also recommend dry cleaning delicate items.
Additional Support
How do I contact customer support?
Our friendly customer support team is happy to help! You can reach us via email at [care.neejazbyjaggrutidthakkar@gmail.com] or phone at [+91 9227004030] during business hours [MONDAY TO SATURDAY: 10:30 AM TO 7:30 PM]).